Support

Find answers to common questions below. Pro subscribers can reach us by email for additional help.

Frequently Asked Questions

Getting Started

What devices are supported?

additem.to requires iOS 17.0 or later. For NFC features, you'll need an iPhone 7 or newer.

Do I need to create an account?

No. The free version works entirely offline with no sign-up required. Your data stays on your device. Pro users can optionally create an account to enable cloud sync.

Is there a limit on how many items I can track?

The free version has no limits. Track as many items as you like on your device.

NFC Tags

What NFC tags should I buy?

Look for NTAG213, NTAG215, or NTAG216 tags on Amazon. They typically cost around 50p each when bought in packs of 10-20. Search for "NFC tags iPhone compatible".

How do I link an NFC tag to a location?

Create a location in the app, open it, and tap "Link NFC Tag". Hold your iPhone near the tag for a couple of seconds to write the location ID.

Can I reuse NFC tags?

Yes. Tags can be overwritten as many times as you like. Just link a different location to the same tag.

NFC isn't working

Make sure you have an iPhone 7 or later. Hold the top of your phone within a couple of centimetres of the tag for 2-3 seconds. If it still doesn't work, check Settings > Privacy & Security > NFC is enabled.

Data & Backups

Where is my data stored?

Everything is stored locally on your device. Free users' data never leaves their phone. Pro users can optionally sync to the cloud for backup and multi-device access.

How do I back up my data?

Your data is included in your regular iPhone backup (iCloud or iTunes). Pro users also have automatic cloud backup.

What happens if I delete the app?

All local data will be deleted. If you're a Pro user with cloud sync enabled, your data will still be in the cloud and will restore when you reinstall.

Pro Features

What do I get with Pro?

Pro gives you cloud sync across all your devices, cloud backup, shared inventories, unlimited inventories, and unlimited custom fields.

Can multiple people share an inventory?

Yes. Pro users can share their collection with others. Each person needs the app installed, but only the owner needs a Pro subscription.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings > [Your Name] > Subscriptions on your iPhone to cancel or change your plan.

Troubleshooting

The app is running slowly

Try closing and reopening the app. If you have a very large inventory (thousands of items with photos), this is normal. A future update will improve performance for large collections.

Photos aren't syncing

Photo sync happens in the background and can take a while on slower connections. Make sure you're connected to WiFi and the app has been open recently.

Contact Us

Pro Subscribers

Email us at support@additem.to and we'll get back to you within 48 hours.

Free Users

We're a small team and can't offer individual support for free users, but the FAQ above covers most common questions. If you've found a bug, feel free to email us and we'll look into it.

Privacy & Legal

Buying NFC Tags

We don't sell tags, but here's what to look for:

Tip: Buy a small variety pack first to see what works best for your setup before buying in bulk.

System Requirements